Professional Communication Skills
Master active listening, clear verbal and written communication, and professional phone and email etiquette for healthcare and business settings.
Conflict Resolution & Difficult Situations
Learn proven techniques to de-escalate tense situations, handle complaints with empathy, and turn frustrated patients and clients into satisfied ones.
Professionalism & Workplace Standards
Understand the professional standards, appearance, and conduct that healthcare and business employers expect from day one on the job.
About the course
Our Customer Service Training course equips healthcare and business professionals with the communication skills, conflict resolution strategies, and professional standards needed to excel in client-facing roles. You will learn active listening techniques, how to handle difficult patients and customers with empathy, proper phone and email etiquette, and the workplace conduct employers expect from day one. This course is ideal for medical receptionists, front desk staff, patient services representatives, and anyone in a client-facing healthcare or business role. Earn your employer-verifiable certificate upon passing the final exam.
About the Creator
At Aligned Career Training (ACT), we are dedicated to empowering healthcare and logistics professionals with the knowledge and certifications needed to excel in their careers. Our courses are designed by industry experts and tailored to meet the demands of today's fast-paced healthcare and courier industries. Whether you're starting your career or advancing your skills, ACT provides the training you need to succeed.
Curriculum
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1
Course Content
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(Included in full purchase)
Lesson 1: Full Training Video
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(Included in full purchase)
Lesson 2: Knowledge Check Quiz
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(Included in full purchase)
Lesson 3: Your Certificate of Completion
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(Included in full purchase)
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